Investigating two brand-specific name variants

I am searching for the customer record to check the full name.

The record was found. I am now checking the relevant data-cleansing cases to examine the name information in the two brand records.

I found the customer. I am examining the customer details to see the full name information more clearly.

Here are the details:

Customer: [person name redacted]

- UUID: [identifier redacted] - [identifier redacted] redacted] - Email: [contact redacted] - Phone: [contact redacted] - Brands: Brand A and Brand B, 2 brands. - Channel: Online.

The two brand records have been consolidated into a single customer record, whose displayed CRM name is “[person name redacted]”.

Finding: This customer belongs to the name-conflict cleansing case. The case summary shows: - name_variant_count: 2 — two different full-name variants under the same customer identifier. - dob_variant_count: 2 — two different birth-date values as well.

The name may therefore have been recorded differently in Brand A and Brand B. My query returns the merged primary display name, “[person name redacted]”. To see the differences between brands, I recommend reviewing this customer in the name-conflict case on the Data Cleansing operations screen.

CRM link: [redacted].

You’re right; I need to see the two brand-specific full-name variants in detail. I am trying different customer searches to find them.

I found the primary customer record. I am checking the name-conflict case details for its two variants.

The available data shows two full-name variants, but these tools do not expose their individual values. Every queried tool returns only the primary displayed name, “[person name redacted]”. I will try other ways to see the differences between brand records.

With my available tools I cannot directly retrieve the individual values — which name is recorded under which brand. I can establish the following:

Customer: [person name redacted]; UUID: [redacted]

- The customer is part of the name-conflict case. - name_variant_count: 2 indicates two different full-name values under the same identifier. - Brands: Brand A and Brand B. - Channel: Online.

Limitation: The available query tools do not show the individual values of these two variants. The merged primary name is “[person name redacted]”, probably a value from one record. Part of the original displayed name resembles a customer/membership number; the other variant may be a different name.

Recommendation: To see the exact two full-name values, open the name-conflict case in the Data Cleansing operations screen and query this customer’s identifier. That screen can show the brand-specific raw records and name differences in detail.

CRM link: [redacted].